StateTrust Diamond Service and Communication
At StateTrust we believe that communication is the only way to guarantee best-in-class customer service. We build solid and clear partnerships with our customers by generating and placing an emphasis in continous communication. We call this standard of service the “Diamond Service”. The Diamond Service is a standard that we defined after researching, identifying and understanding the main drivers to please our customers. The main factors for our standard are:
- Response Time,
- Product Knowledge
- Relationship with StateTrust advisor(s).
We have a methodology that sets goals, and tracks/measures results through surveys and customer feedback. Periodically we review benchmarks and look for the latest service trends to improve our customer service. Some of the forms of communication we have available are:
- Electronic platform (available 24/7)
- Bilingual call center (card services available 24/7)
- Live chat
- Local representatives in several countries and continents
To contact us: In the US: 1-888-729-9244 Outside the US: (305) 921-8100 Email: info@statetrust.com
StateTrust Diamond Service and Communication
At StateTrust we believe that communication is the only way to guarantee best-in-class customer service. We build solid and clear partnerships with our customers by generating and placing an emphasis in continous communication. We call this standard of service the “Diamond Service”.
The Diamond Service is a standard that we defined after researching, identifying and understanding the main drivers to please our customers. The main factors for our standard are:
- Response Time,
- Product Knowledge
- Relationship with StateTrust advisor(s).
We have a methodology that sets goals, and tracks/measures results through surveys and customer feedback. Periodically we review benchmarks and look for the latest service trends to improve our customer service. Some of the forms of communication we have available are:
- Electronic platform (available 24/7)
- Bilingual call center (card services available 24/7)
- Live chat
- Local representatives in several countries and continents
To contact us:
In the US: 1-888-729-9244
Outside the US: (305) 921-8100
Email: info@statetrust.com